Refund and Returns Policy

1. Overview

At Dimenxioner, your satisfaction is our priority. We’re confident you’ll love the power and simplicity of our AI 3D tools, but if something doesn’t go as expected, we’re here to help.

We believe in fairness and transparency, and while our services are digital, we do our best to resolve any issues promptly and professionally. If you ever have a concern with your purchase, just reach out—we’ll work with you to find the best solution.

2. Eligibility for Refunds

Refunds are granted under the following conditions:

• If a technical error prevents the completion of your 3D model conversion.
• If you were charged incorrectly or for a duplicate transaction.
• If you cancel a purchase before using any credits.

3. Non-Refundable Cases

We do not provide refunds in the following situations:

• If the generated 3D model does not meet subjective expectations but follows the outlined service description.
• If the issue is due to an error on the user’s part, such as incorrect file uploads.

To get a clear idea of what Dimenxioner can do, we recommend checking out our videos on Instagram and YouTube. You’ll see real examples of 2D-to-3D transformations, so you know exactly what to expect before making a purchase.

4. Requesting a Refund

To request a refund, contact us at: [email protected] with the following details:

• Order number
• Explanation of the issue
• Relevant screenshots or supporting documents

Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed back to the original payment method.

5. Contact Information

For any questions regarding our Refund and Returns Policy, please contact us at: [email protected]